As a 5-star airline and one of the world's fastest growing carriers, this airline is dedicated to excellence and continuous improvement. They apply this same philosophy to their people, providing diverse career focus, continual development and training.  If you are looking for a challenging and high-flying career, which carries a competitive remuneration package and benefits associated with the industry, this is the place for you. 

 Job Title:  Airport Services Duty Officer                                

Reports To: Airport Services Manager 

JOB PURPOSE

Over all control of the shift as a direct representative of Airport Services Duty ManagerMonitor the activities of his sections at the airport and coordinating with other sectionsEnsure punctuality and safety of all airline operations  

MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE

Qualifications and Education:

• High school standard

Experience:

• Minimum 5 years experience in an airline or a reputed GHA on a supervisory level

Training:

• Advanced courses in passenger handling
• Courses in Supervisory skills
• Weight and Balance, Ramp handling, Dangerous Goods Regulation  

Knowledge:

• Fluency in written and spoken English, Arabic is an advantage
• Good understanding of airlines Conditions of Carriage, International Civil Aviation
• Safety and Security procedures in accordance with ICAO and IATA and local authorities
• High-level computer literacy 

JOB ACCOUNTABILITIES AND CURRENT OBJECTIVES 

• Ensure that passenger and aircraft handling practices confirm to the safety and security                 
•  Satisfy  that all airline Aircraft handling standards are met on a shift basis                                                                      
• Manage and control manpower on the shift in order to optimize utilization and to maintain staff’s    morale and  discipline                                                                                                                                                        Ensure proper allocation of manpower and resources in the airport operations
• Spot checks on to ensure adequate standards are maintained                                                                                      
• Regularly check all documents pertaining to all operational areas
• Resolving customer problems and complaints while on duty and to ensure that he works on a daily basis with all departments including Customer Relations to provide resolution for complaint handling                                                                                             
• Conducting briefing sessions for shift and GHA supervisors on a shift basis                                    Conduct regular briefings to staff at all levels.   
• Compiling a detailed station handling report for Airport Services Manager    
• On a shift basis  Responsible for completing each report at the end of duty period       

                                                                                                                                                                                                         COMMUNICATION AND WORKING RELATIONSHIPS

• Needs to have constant contact with airport authorities, police, customs, immigration officers and representatives of other airlines
• Must have effective communications with inter departments within the airline as well as GHA 

KEY DIMENSIONS AND RELATED JOB RESULTS

• Prepared to deal with disrupted passengers and provide all assistance to ensure service recovery
• MAAS high profile passengers to ensure special handling whenever required
• To ensure a safe and on time performance of airline’s operation  

OPERATING ENVIRONMENT

• Must be able to perform duties under pressure while keeping the customer service standards
• Working extra hours during flight disruptions
• May be asked to take up duty travel to out stations for covering various assignments