Airport Services Manager 

Our client is an international airline that is in the process of opening a station in the New York area.  They are seeking an Airport Services Manager to join their US team at this new operation.

 Scope 

Reporting to the Country Manager – USA, the Airport Services Manager is responsible for the smooth, safe, punctual and efficient functioning of all ground service activities.  This includes passenger check-in counter activities, airside ramp and baggage handling, as well as passenger and aircraft departure formalities.  The Airport Services Manager is to ensure that all airport activities are in accordance with the Company’s standards and policies and that the company is effectively represented with all key airport stakeholders.  

The Role

The Airport Services Manager is thefocal point in directing, coordinating and communicating aircraft movements and ground servicing activities with the Operations Control Center and other local stakeholders.  Interfacing with other internal departments (airport services, OCC, catering/in-flight services) to achieve key company targets. These include but are not limited to safety/ security, punctuality, baggage performance, delivery of brand promise. Day-to-day management and supervision of station activities including those of third party suppliers/ handlers. Monitoring and improving the performance of ground handling service agents and other contracted service providers. Maintaining good relationships with Airport Authorities and regulatory officials as well as other airlines. Motivate and train all subordinate staff to provide excellent customer service and achieve company objectives. Take responsibility for ground security coordination, ensuring that potential risks are assessed and appropriate contingency plans formulated.  Such works to be conducted in close collaboration with all key airport stakeholders. Chairing meetings with all stakeholder department heads, reviewing compiled reports and operational results, with a view to implementing recommended corrective measures. Responsible for station accounts and budgets. 

Competencies    

• Decision making    
• Planning and organization       
• Assertiveness and energy to work long hours when required·  
• Persuasiveness and personal influence·     
• Proactive and Results orientated

 Qualifications & Experience Requirements     

• 10 years of overall relevant experience- airport exposure for minimum of  5 years    
• Adaptable and flexible to work in a dynamic fast-paced environment   
• Strong qualitative and quantitative skills      
• Good communication and presentation skills    
• Good cultural awareness and experience 

Technical Requirements     

• Knowledge of MS Office applications  ·   
• Knowledge of the functionalities of the Checking systems, Reservations, BRS, World   Tracer, Ramp and Cargo as well as Load Control·   
• Specific JFK airport operations knowledge required·   
• Valid Drivers license 

Interested persons should apply in confidence to: kdzierzawiec@fhsolutionsgroup.com